I had the pleasure of inspecting Holland America’s ms Volendam cruise ship today. Here are some takeaways:
1) What type of client is Holland America perfect for? I think the most important part of my job is qualifying my clients so I can match the best vacation to their needs. I asked the Holland America rep today what keywords my
clients would say during the qualification process that would trigger me to suggest a Holland America cruise. She replied premium, classic, value added, and superb service. I have to say as I walked around this vessel, I believe she
nailed it! This was not the flashiest ship I have ever seen. But, that is the charm of this floating resort, it brings a feeling of calm, peace, and simple luxury.
2) Is Holland America only for the older clientele? Although Holland America used to market to this group, it does not necessarily anymore. In fact, as I was departing my tour and passengers were beginning to board, I saw a wide
range of age groups, including families and mid-range adults. At least for the Alaska 7 day market when school is out, there are families booking Holland America.
3) What is a fun feature that Holland America offers? For you wine lovers, Holland America allows you to bring as many bottles onboard as you like. This is different from other cruise lines where you are limited to one bottle per
person. You may drink the bottles in your room, on your balcony, as freely as you wish. If you bring a bottle to your dining table, a small corkage fee applies. This generous policy applies also when you are in port. Did you find
an amazing bottle of red while in Italy? Bring it onboard to enjoy with your dinner that night.
Have you ever sailed on Holland America? If so, what did you think?
Bliss Travel Service - a travel agency specializing in cruises, all-inclusive vacations, honeymoons, weddings, group travel
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Dominique Barba, CTC, ECC