Do I need to bring a Passport?
On June 1, 2009, the U.S. government will implement the full requirements of the land and sea phase of WHTI. The proposed rules require most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security.
How do I obtain a copy of my Birth Certificate?
For U.S. citizens needing a copy of a birth certificate, contact the city hall located in your town of birth. If you do bring a birth certificate and government-issued photo ID rather than a passport, the birth certificate must have a raised seal. You may also be able to order a copy of your birth certificate at www.vitalrec.com. For a fee, they can expedite a birth certificate for you.
My cabin was booked as a Guarantee. When will I know my cabin number?
A "Guaranteed Cabin" means that you will receive your cabin number and deck assignment when you check in for your cruise. You will receive a cabin in the category that you booked and no lower than that category. If your booked category is not available when you check in, then you will receive a complimentary upgrade to a higher category. This process is very similar to booking a hotel room. With a hotel, you book a room type and you're assigned your room number when you check in at the cruise. The same principle applies here. This is a very common practice among all major cruise lines.
Once you arrive at the cruise ship passenger terminal, the baggage porters will have the passenger manifest and your stateroom number. They will then help you complete your baggage tags and deliver your luggage to your room later.
Can I add or change a passenger in my cabin?
If your stateroom is equipped to accommodate additional passengers, then you may add another person to your cabin unless the ship has reached it's maximum sailing capacity. The additional passenger is subject to the current costs for the extra guests in your cabin. If you are booked on a specific price program, adding a passenger may also affect your rate. If you need to add a passenger, please contact your Smart Booking Travel Cruise Expert for details regarding your booking.
Some cruise lines will allow name changes after the reservation is paid in full. All name changes are subject to change fees imposed by the cruise line. No name changes are allowed within 48 hours of departure.
What are "e-Documents?"
E-Documents are electronic cruise documents issued by the cruise line when a cruise is booked within 30 days of departure. E-Documents include all of the same information as paper tickets except they are delivered as a PDF file via email or link to the cruise line's website. Once you open the file, you can print it and take the tickets with you to the pier with your proof of citizenship. Not all cruise lines offer E-Documents.
What does "Pier Pickup" mean?
"Pier Pickup" means that your cruise documents will be waiting for you at the cruise terminal when you check in on your departure day. Most cruise lines offer this service when a cruise has been booked last minute and there is not enough time to send paper tickets via regular mail. Pier Pickup is exactly like showing an I.D. to get boarding passes from an airline, check in to a hotel room, or pick up concert tickets at will call.
Once you arrive at the cruise terminal, just walk up to the next available check in clerk and present your proper proof of US Citizenship. They will then give you your boarding pass and cruise documents.
What is Travel Insurance? Do I need it?
Travel Protection is vacation insurance and it's designed to protect your vacation investment in the event you must cancel due to unforeseen circumstances that may interfere with your ability to travel, or if things to go wrong while you are on your cruise.
What if I have to cancel?
If you must cancel your cruise please contact our office immediately. You will need to provide your name, invoice number, ship and sailing date. We will then contact the cruise line to cancel your cruise.
Each cruise line has cancellation policies and cancellation penalties apply depending on how close to sailing you cancel your cruise. When you booked your cruise, you were advised of your cruise line's cancellation policy and penalties. If you cancel your cruise outside of your final payment period, you may have little or no penalty. If you cancel the week of sailing, you may not receive a refund at all. The amount of the penalty depends upon when you cancel. It is your responsibility, as the passenger, to become familiar with the penalties assessed for canceling the cruise. An administration fee also applies to all cancelled reservations.
We highly recommend Travel Insurance to protect yourself from penalties assessed for canceling due to medical reasons for yourself or family members. Every passenger is offered Travel Insurance at the time the reservation is made. If declined, please be advised cancellation penalties will be applied to your reservation.
Related Information: About Travel Protection Insurance