J.D. Power came out with a Cruise Line Satisfaction Report for 2013 and the results are not surprising. The following seven categories, in order of importance, are the criteria used to rank the cruise lines: service; stateroom;
food; embarkation/debarkation; entertainment; cost; and excursions (port adventures). The rankings are based on 3,003 responses from past cruise passengers.
Can you guess who is number one? Disney Cruise Line ranks the best with 871 out of 1000 possible points and performed especially well in food and entertainment. 2nd place went to Royal Caribbean with 838 points, and Holland America finished third at 835. Both these lines performed especially well in service. Following the leaders were Celebrity Cruises with 828 and Princess Cruises with 826. The average for cruise lines surveyed was 824 points. Scoring slightly below average were two cruise lines, Norwegian with 817 and Carnival with 810.
Out of the lines I’ve cruised, I would at least agree that Disney is ranked the best. The Disney cruise we took in 2012 was overall the best cruise I’ve ever taken. However, I attritube most of this to the fact that I was traveling with my children, aged 5 and 7 at the time.
You can not touch Disney’s children’s programs. They have an entire deck devoted to their kids clubs. They are well run with a myriad of activities to choose from. My kids have enjoyed the kids programs on all their cruises, but
Disney really takes it to the next level. Besides, where else are you going to find Mickey Mouse on board?
Even the entire deck of childrens programs was not the thing that impressed me the most. The entertainment on board was spectacular and appealed to our whole family. It’s pretty hard to put on a show that every age group will love, but Disney passes with flying colors. I can not say the same thing about the other cruise lines. My kids would be bored or I would be bored or the quality was not worth the time. So, if you’ve got kids, especially 12 and under, a Disney cruise could be a great choice for you.
Which is your favorite cruise line and why?
Bliss Travel Service - a travel agency specializing in cruises, all-inclusive vacations, honeymoons, weddings, group travel
Dominique Barba, CTC, ECC